Patients rights

Our main value: Patients’ needs are our priority

Medpark values are based on our philosophy and beliefs that guide all our actions and decisions as individuals and as a team. Being shared by each Medpark employee, they are essential in ensuring the best outcomes for the patients.

We are committed to:

respect the rights of the patient
pay attention to the patient needs and anticipate them
treat each patient individually
take into account the opinions and wishes of the patient
protect the patient’s right to make an informed choice
behave discreet and respect the privacy of the patient
cherish human dignity and cultural particularities

PRIVACY AND PATIENTS’ RIGHTS

Medpark International Hospital ensures the protection of personal data provided to the hospital employees in order to recover the patient health. Personal data of the patient, including information on health status, diagnosis, treatment, will not be disclosed to third parties and will be kept confidential in compliance with Privacy Regulations.

In the same context, please inform yourselves about the patient rights, established in compliance with the Law of the Republic of Moldova “Regarding patient rights and responsibilities”, which we strictly comply with.

PRINCIPLES OF PATIENTS’ RIGHTS IN EUROPE

Amsterdam 28.03.1994, Law RM, Nr. 263 from 27.10.2005 „Regarding the rights and responsibilities of the patient”

1.The patient has the right to health care services, to be treated with courtesy and respect, individual treatment, and medical innovations, depending on the availability of the health care system.

2.The patient’s right to information about the status of the health care provider, his status of health, his medical records is ensured by:

Informing the patient about the medical service provider, profile, available medical services, level of accreditation, identity and professional qualifications of medical staff.
Information about his state of health, recommended medical interventions, the potential risks of each procedure, the existing alternatives to the proposed procedures, including in the case of discontinuation of treatment and non-compliance with medical recommendations, as well as about diagnostic and prognostic data.
The patient has the right to request and obtain another medical opinion.
The patient has the right to ask to be or not be informed about his health condition or to designate another person to be informed about his health condition.
With the exception of legal provisions, the patient has the right to give his consent or refuse to inform relatives and friends about the progress of investigations, diagnosis and treatment.
Except as required by law, the patient has the right to consent or refuse to inform the relatives and friends about the progress of medical investigations, diagnosis and treatment.
The information is presented to the patient in plain and understandable language, with a minimal use of the professional terms. If the patient does not speak the state language, the information must be explained to the patient on his native or another language the patient speaks, or using another form of communication.
Medical information is provided to the patient personally, for the persons under the age of 18 years as well as the persons under the judicial protection, the information is provided to his legal representatives.
The information is presented within a reasonable time, to help the patient actively participate in the recommended medical intervention.
The patient has the right to request and receive the medical records from his medical file, summary of investigations, treatment and recommendations.

3.The patient’s right to voluntary informed consent for the surgical treatment or high risk treatment is ensured by:

The patient has the right to refuse or stop the medical intervention, assuming the responsibility for his decision in written form, in this case the attending physician will inform the patient about the consequences of refusal or stopping the treatment.
In the case, when the patient is under the age of 18 years, the legal representative may give consent of refuse the recommended treatment or surgical intervention.
In the case, when the consent of a legal representative is required, the minor patient will be involved in the decision-making process to the extent of his ability to understand allows it.
If the patient needs an emergency medical intervention, to save the patient’s life, when the patient is not able to express his decision, and the consent of the relatives or legal representatives cannot be obtained timely, the qualified medical staff has the right to make that decision in favor to the patient .
The patient has the right to accept or refuse to be photographed or filmed during the medical procedure.
The patient has the right to request or refuse the religious rituals during the hospitalization if it does not affect the activity of health care provider and does not cause the moral harm to other patients.

4.Confidentiality and privacy of medical data, security of personal life, physical and mental integrity, discretion during the medical intervention:

All information about the patient’s health status, results of the examinations, diagnosis, prognosis, treatment, and personal data are confidential, including after the death patient.
Confidential information can be provided only if the patient gives his consent, or if this data is required in cases expressly provided for by law.
The patient’s consent for providing and processing of personal data is not required in the case of emergency medical assistance, involving of the medical specialists in the process, in the case of public health emergencies, other cases expressly provided for by the legislation.

5.The patient’s right to reproduction is ensured by:

The patient has the right to choose the safest and most effective methods regarding reproductive health.
A woman’s right to life prevails if the pregnancy represents a major and immediate risk factor for the mother’s life.

6.The patient’s right to relief the pain and suffering, terminal medical care worthy of a person.

The patient has the right to get a support from family, friends, and spiritual support throughout the treatment period.
The patient has the right to receive the medical treatment until the amelioration of pain, using all available legal means and methods of treatment, determined by the current level of medical science and the real capabilities of the health care provider.

7.Extrajudicial protection of the patient’s right, the right to contest the actions of the health care provider, and the right to request compensation for the damage is guaranteed by the following:

The patient has the right to present suggestions, complaints to the hospital within the Patient Rights Department on e-mail: [email protected], address Andrei Doga str. 24, Public Health Agencies. Health Institutions which have National and International Health Care Accreditation: Joint Commission International https://www.jointcommissioninternational.org/contact-us/report-a-quality-and-safety-issue/
The patient has the right for consultation with a lawyer, legal assistance or other representative in order to protect his rights.
The patient has the right to reasonable response to his request.